The IRS is currently implementing enhanced sign in procedures for access to on-line services, including access to the QI Portal. The enhanced sign in procedure for the QI Portal will require users to create an account with ID.me. Once the ID.me account has been created, a second level password will be required which is sent to the user’s mobile phone.

Currently, once a user signs in to the QI portal a new page appears with the following options:

• Create an ID.me account;
• Sign in with ID.me; or
• Sign in with an existing IRS username.

By selecting the last option (sign in with an existing IRS username) users can enter the QI Portal with their existing username and password without creating an ID.me account. The IRS has not indicated when the enhanced sign in procedure will be completed, thus it is recommended to migrate to an ID.me account.

In case a user selects to create an ID.me account, care needs to be taken to ensure that:

• The ID.me user name exactly matches the email address associated with user.
• The password must contain at least eight characters and include a lower case and upper case letter and a number.
• The first name and last name of the user exactly matches the names registered on the QI Portal.

Before creating an ID.me account we recommend accessing the QI portal (with an existing IRS username) and conserve a copy of the current users and their associated email addresses.